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Knowledge Management


Wikipedia's definition of Knowledge Management is:
Knowledge Management refers to a range of practices used by organisations to identify, create, represent, and distribute knowledge for reuse, awareness and learning across the organisation.

Original Research

Building a Collaborative Culture

Author:  Katie Hutton, February 2003

Abstract:  This paper reviews knowledge management (KM) literature that focus on KM issues, studies, and best practices surrounding the human & cultural elements involved in KM projects. This paper defines a collaborative and learning culture, identifies issues that inhibit organisations to collaborate, and present best practices that organisations can use to help transform themselves.

Link: Files\KMBuildingaCollaborativeCulture.pdf

Web Articles

Building Successful Knowledge Management Projects

Author: Thomas H. Davenport, David W. De Long, Michael C. Beers


Abstract:  As knowledge management transitions from concept to practice, attention has turned to the ways in which practitioners can operationalise the growing body of theory. This paper contributes to this process by reporting on the results of research focused squarely on how knowledge gets managed in organizations—the knowledge management project.




Source: Ernst & Young, Centre for Business Innovation, Working Paper, January 1997


Blogs & Wikis: Technologies for Enterprise Applications?

Author: Lauren Wood,

Abstract: It would be difficult to find anyone who spends time on the Internet, or indeed who reads newspapers, who has not heard of blogs. Wikis are less well known, though Wikipedia, the free online collaborative encyclopedia is helping to change that. The vast majority of blogs are individual personal journals, many of which have some technical content, but most of which are made up of individual opinions about politics or hobbies. Most of the discussion about blogs is centered around their affect on mainstream journalism, their power as a new communication channel and voice of the people, and how this will impact society. All this is interesting, but what does it have to do with implementing content or knowledge management, or enterprise collaboration applications? IT, business managers, and even analysts can be forgiven for thinking “not much”. In fact, we have been skeptical ourselves.

But, being dismissive of blogs and wikis because of how they are most often used, and talked about, today is a mistake (PCs and web browsers weren’t considered as serious enterprise tools at first either). What is important is how they could be used. They are simply tools, and many of you will be surprised to find how much they are already being utilized in business environments. For this issue, Contributor Lauren Wood provides a straightforward explanation of what they are, describes how they compare with content management systems, and reports on some telling examples of how blogs and wikis are currently being successfully used in enterprises.


Source: The Gilbane Report: Volume 12, Number 10

An Introduction to Social Network Analysis

Author: Valdis Krebs

Abstract: Social network analysis [SNA] is the mapping and measuring of relationships and flows between people, groups, organizations, animals, computers or other information/knowledge processing entities. The nodes in the network are the people and groups while the links show relationships or flows between the nodes. SNA provides both a visual and a mathematical analysis of human relationships.



Additional Information

New Zealand Knowledge Management Network -- a New Zealand community of interest  
Brint Institute -- resource for Business Technology and Knowledge Management  

In this section, there are links to specific subject matter knowledge, ideas, and thoughts available in the public domain.  Techne Consulting provides these resources for your reading convenience and does not sponsor any of the authors or organisations or warranty any of the material contained therein.

These resources are here to share some others' thinking on relevant subject matters, provide food for thought, and to spark your ideas. 

I not only use all the brains that I have, but all that I can borrow.  Woodrow Wilson (1856 - 1924)
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Last modified: 04-Feb-2007